7ezd Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how 7ezd ("we", "us", "our", "the Company") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "User", "Player") who access or use the 7ezd platform, including the website at https://7ezd.vip and all associated services (collectively, the "Platform"). This Policy forms part of 7ezd's Terms and Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the Platform, regardless of the device or channel used to access it. We may update this Policy from time to time to reflect changes in our practices or applicable law. The most recent version of this Policy is always available on this page, with the effective date shown at the top. We encourage you to review this Policy periodically to remain informed of how we handle your data.

2Information We Collect

7ezd collects personal information that is necessary to provide a safe, secure, and personalised gaming experience. The categories of data we collect are set out below. We do not collect more data than is reasonably necessary for the purposes described in this Policy.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If we ever need to collect such data for a specific purpose — for example, verifying a disability-related accommodation request — we will seek your explicit consent at that time and explain why the data is needed.

3How We Use Your Information

7ezd uses the personal data we collect for specific, legitimate, and clearly defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your additional consent. The primary purposes for which we process your personal data are as follows:

• Account creation, verification, and ongoing management — including KYC compliance, password resets, and account security notifications.
• Processing deposits, withdrawals, and all financial transactions on the Platform, and maintaining accurate financial records as required by applicable law.
• Preventing fraud, money laundering, and other illegal activity, and complying with anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• Providing customer support and responding to your queries, complaints, or requests submitted to [email protected] or through any other support channel.
• Administering bonuses, promotions, and loyalty rewards, and communicating promotional offers to players who have opted in to marketing communications.
• Improving and developing the Platform by analysing aggregated usage data, identifying technical issues, and enhancing game performance and user experience.

Where we send you marketing communications, you have the right to opt out at any time by emailing [email protected] with the subject line "Unsubscribe". Opting out of marketing will not affect the delivery of transactional or service communications (such as withdrawal confirmations, security alerts, or KYC requests) which are sent as a necessary part of operating your account.

4Legal Basis for Processing

7ezd processes your personal data only where there is a valid legal basis to do so. The legal bases on which we rely are as follows:

• Contractual necessity: processing required to perform our contract with you — such as creating your account, processing payments, and delivering the gaming services you have requested.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, KYC obligations, and tax reporting requirements.
• Legitimate interests: processing necessary for our legitimate business interests — such as fraud prevention, platform security, improving our services, and conducting internal analytics — provided these interests are not overridden by your fundamental rights.
• Consent: processing based on your freely given, specific, informed, and unambiguous consent — such as sending you promotional communications or processing optional profile preferences. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Information

7ezd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the specific circumstances described below:

• Service providers and technology partners who assist us in delivering the Platform — including payment processors (bKash, Nagad, Rocket, bank partners), game software providers, KYC verification services, fraud detection providers, and cloud infrastructure services. These parties process data only on our instructions and are bound by data processing agreements.
• Law enforcement, regulatory bodies, and government authorities where 7ezd is legally required or permitted to disclose information — for example, in response to a court order, subpoena, AML reporting obligation, or lawful governmental request.
• Fraud prevention and anti-money-laundering agencies, to the extent necessary to identify, investigate, and report suspicious activity on the Platform.
• Successor entities in the event of a merger, acquisition, or sale of all or part of 7ezd's business assets — in which case the acquiring entity will be required to honour the commitments made in this Policy or notify you of any material changes.

6Cookies & Tracking Technologies

7ezd uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Some cookies are essential for the Platform to function correctly; others are used to improve your experience or to analyse how the Platform is used. The categories of cookies we use are described below:

• Essential cookies: strictly necessary for the Platform to operate, including session management, login authentication, and security protections. These cannot be disabled without breaking the Platform's core functions.
• Functional cookies: used to remember your preferences, such as language settings, display preferences, and previously entered information, so you do not need to re-enter them on each visit.
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with the Platform — including pages visited, time spent, and errors encountered — to help us identify improvements.
• Security cookies: used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts, ensuring the integrity of the Platform for all players.

You can manage your cookie preferences through your device's browser settings. Please note that disabling certain cookies may limit the functionality of the Platform or prevent you from accessing certain features. 7ezd does not use third-party advertising cookies for cross-site behavioural tracking or retargeting.

7Data Retention

7ezd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are set out below: account and identity data is retained for the duration of your account and for a minimum of five years after account closure, in accordance with AML and financial record-keeping obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Communications (support tickets, emails) are retained for a minimum of three years. Gaming activity logs are retained for a minimum of two years for fraud investigation and dispute resolution purposes.

When the retention period for a category of data expires, 7ezd will securely delete or anonymise that data so that it can no longer be linked to you as an individual. Where deletion is not immediately possible — for example, because data is stored in backup archives — the data will be isolated and protected from further processing until deletion is possible. If you request account closure, we will action your request within 30 days, after which only data subject to a mandatory legal retention obligation will be retained.

8Your Privacy Rights

As a user of the 7ezd Platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered username. We will respond to all valid requests within 30 days.

Please note that some of these rights are not absolute and may be subject to exemptions — for example, we cannot erase data that we are legally required to retain under AML or financial record-keeping obligations. We will always explain in our response if a right cannot be fully exercised in a given situation and why.

9Data Security

7ezd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption of sensitive data at rest, including stored payment details and identity documents, using industry-standard encryption algorithms.
• Access controls and role-based permissions that restrict employee access to personal data on a strict need-to-know basis, with all access logged and auditable.
• Regular security assessments, penetration testing, and vulnerability scanning to identify and remediate potential weaknesses in the Platform's infrastructure before they can be exploited.

10Third-Party Links & Services

The 7ezd Platform may reference or integrate third-party service providers — including payment processors such as bKash, Nagad, and Rocket, and game software providers such as Pragmatic Play, Evolution Gaming, and Spribe. These third parties operate under their own privacy policies and data practices, which are independent of 7ezd. We recommend that you review the privacy policies of any third-party services you use in connection with the Platform. 7ezd is not responsible for the privacy practices of third parties and cannot be held liable for the way in which they collect, use, or protect your data.

11Children's Privacy

The 7ezd Platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an individual under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected] so we can take appropriate action without delay.

12Changes to This Privacy Policy

7ezd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email and by displaying a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Policy regularly. If you have any concerns about how we are processing your personal data, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. 7ezd takes all privacy complaints seriously and will work with you in good faith to resolve any concern you raise.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7ezd processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist you. Our team aims to respond to all privacy-related enquiries within 12 hours.

Email: [email protected] (plain text only — not a clickable link). Please include your registered username and a brief description of your query in all correspondence to help us assist you efficiently.